It has been a delight to share National Customer Service Week with our clients. As we celebrate, it’s the perfect time to reflect on those organisations who are recognising the invaluable connection between exceptional customer service and brilliant employee engagement. In this blog, we’ll explore how starting with employee engagement is the crucial first step to delivering …
How Engaged Employees Drive Customer Satisfaction Read More »
How miPerform can help you engage your distributed workforce When it comes to home working for contact centres, the genie isn’t going to go back in the bottle. CCaaS technology came of age during the pandemic – and the benefits in terms of improving agent wellbeing, reducing churn and widening the talent pool are all …
How peer to peer can enable healthier competition From employee of the month awards to weekly league tables of top performers, businesses have long sought to harness our competitive instincts to drive improvement. But while these tactics can serve as a powerful motivation for some, they can be demotivating, or even downright depressing, for others. …
The popularity of fitness apps like Fitbit, Strava and Garmin Connect show that we are significantly more likely to strive for and achieve our goals when we are challenging ourselves and others. By gaining insights into our own performance, such as speed, effort, distance etc we are able to challenge ourselves to exceed our previous …
Comparison, Challenge and Competition: the 3 Cs of Motivation Read More »
