%201.png)
Field Engineering
Your field engineers are the faces of your company. For consumers who only usually interact with your service online or over the phone, field engineers can be the one human connection they have with your business. The impact these interactions can have on ongoing retention and customer loyalty levels cannot be overstated. This is a team whose successes or failures can make or break your growth strategy.
Managers of field engineers have the tough job of supervising people who are rarely seen at Head Office. On the road and working long hours, field engineers are on the periphery of feeling the benefits of company/office culture, yet they are the one that must exude its values to customers.
miPerform can help connect more closely your field engineering team to each other and to wider business goals. With our dashboards, you can communicate performance to your field team on both an individual and team basis, rewarding or organising further training accordingly. With miPerform you can help the team feel ownership of the success that they are a key part of making happen.
Managers of field engineers have the tough job of supervising people who are rarely seen at Head Office. On the road and working long hours, field engineers are on the periphery of feeling the benefits of company/office culture, yet they are the one that must exude its values to customers.
miPerform can help connect more closely your field engineering team to each other and to wider business goals. With our dashboards, you can communicate performance to your field team on both an individual and team basis, rewarding or organising further training accordingly. With miPerform you can help the team feel ownership of the success that they are a key part of making happen.
Three ways miPerform supports field engineering teams
Quality Assurance.
Being a great field engineer or rep requires carrying out best practice again and again. miPerform’s quality assurance features enable this by sending real-time actions to front-line staff. After they have been carried out, they can then be checked off by the rep and signed off by the customer, ensuring that great service is consistently delivered.
Performance dashboards
There are many components that make up great field service. This team is the face of the company and their performance can be judged according to many parameters, such as sales, customer feedback, compliance and punctuality. Do you know who on your team is performing the best at these individual metrics? Do your individual team members know what they do well and where they need to improve?
Training and opportunities
Training is a common challenge in field teams, with 8 out of 10 field managers saying they do not have enough time to train their teams effectively. Partially this is the nature of the job, with managers and their teams unable to join up, but it’s often also not clear what training should focus on. miPerform gives managers the missing insights to train their teams effectively by highlighting where improvements need to be made. After training has happened, managers can instantly see the results, creating a strong business case.
Schedule a demo with our expert team today
Get in touch to organise an online demo of miPerform, or sign up to trial our solutions for free.
.png)
