We Bring Efficient Tech Solutions to Insurance Companies

The insurance industry is one of the most tightly regulated in the UK, with firms having to comply with a long list of rules and frameworks to trade within the law. But with 35% of professionals stating they rely on manual spreadsheets to do the job, and two thirds of companies stating customers are ‘less patient’, insurance companies need a tech solution that meets and matches the modern workplace to satisfy demand.
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How we Make Insurance Companies Thrive

How do insurance companies strike a balance between offering a personalised experience to customers and meeting the common standards they must adhere to? To run a successful operation, call centre staff, actuarial teams, underwriters and other core operational teams must link together for each customer seamlessly, with clear records of what they’ve been told and what they expect.

miPerform specialises in joining up your data to enable teams to connect seamlessly and efficiently, ensuring the highest levels of compliance and customer care can be delivered.
Guaranteeing total compliance
Good compliance levels come at a premium for insurance firms, but how do you know what a particular customer has been told by one department if their case is being handled by multiple teams?
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miPerform enables managers to track whether your team is consistently delivering key pieces of information to customers.

miPerform breaks down KPIs to an individual level, ensuring that everyone can see the impact of their performance.
Providing reliable internal communication 
Insurance firms rely on many teams working towards common or specialised goals to achieve overall success. If call centres are off message or your claims team aren’t delivering what they expect, the whole operation is jeopardised and weaknesses are left exposed.

miPerform shares business KPIs and breaks them down according to the individuals that need to meet them, ensuring that every member of the firm understands what they need to do to do their job well. Information about each policyholder can be shared seamlessly ensuring consistency.
Appraising your high achievers
Insurance call centres can be a tough environment. The average turnover rate is 26% vs a UK average of 15%, with workers citing unclear goals, challenging customers and burnout as common reasons for leaving the sector.

miPerform helps you identify the staff who are performing the best, enabling you to reward their behaviour and helping them reach new heights.
Ensuring coaching pays dividends
Identifying the right training and providing feedback is critical for call centre staff to feel valued and recognised, a factor that is particularly important for younger generations.

With miPerform, team leaders can keep track of coaching sessions and clearly see whether they have had an impact on key team KPIs, helping them make the case to unlock further budget for more sessions and do more of what works.
Delivering faster for your policyholders
Customers of insurance companies are often only in contact with the business when they are experiencing an emergency, so they expect to be dealt with quickly and with empathy. All too often, bureaucratic processes and inconsistencies result in a poor customer experience leading to complaints.

miPerform removes these obstacles by enabling different teams to work together and identify blockages in workflows.
Organise your personal actions
People who work for insurance companies need to be one step ahead. Daily tasks and actions should be seamlessly integrated into workflows to avoid getting in the way of delivery and leading to delays.

miPerform provides a personalised automated dashboard for every member of staff enabling individuals to prioritise their own workload easily and efficiently.

You have questions
we have answers

Find questions and answers related to the purchase, updates, and support.
How do I get started?

Configuring miPerform is incredibly simple – you can be up and running within a day. We
recognise that every customer is different and miPerform will support you in the ideal
configuration of the platform to support your unique situation. After an initial consultation to
find out what your current challenges are, what services you currently use for storing data
and how different teams currently communicate with each other, we will then support you to
configure the platform to meet your needs. 
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miPerform is an ongoing service, so we will arrange regular reviews to make sure our
solution is working for you. Our support teams are always on hand for any pressing inquiries.

What does miPerform do?

miPerform is a tool that combines different data sources across your company and breaks
them down in a way that is relevant to individual team members. This helps empower every
staff member with the knowledge they need to play their part in driving wider business
success. 
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It also gamifies the work experience and encourages friendly competition and continuous
improvement. 
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Managers can identify high performers, and easily see where different team members are
struggling, helping them arrange coaching and training to help them improve. 
It offers performance dashboards that provide a clear view of what team members are doing
well, as well as a platform for arranging different actions, events and coaching. Head to our
features pages to find out more.

Who is miPerform for?

miPerform is for any team that has clear, measurable goals, a need for tight processes, and
communicates with a high number of external and internal stakeholders. 
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We excel best in back office teams, call centre operations and service visits and we work
best when we can operate across a company to join different teams up. 
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We specialise in encouraging entire businesses to focus on doing their part to achieve
company-wide goals and we want to work with ambitious, high-performing managers who
come to work to make everything they do slightly better every day. 
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We have customers in sectors such as Telco, Insurance, Legal and Energy but we see the
common challenge we solve – joining up teams and complex data flows – as relevant for any
business.

How much does miPerform cost?

miPerform has solutions for every sized team and can be scaled up or down depending on
how much data must be shared and how many teams and users need access to it.

Our pricing model is a per-user license model, with options depending on which miPerform modules you would like to use. Our clients typically deliver a Return on Investment of more
than 10 to 1.

How long does it take to get started with miPerform?

Again, this depends on how many data sources miPerform can tap into and tie together, with
the right people together we can be up and running within a day. We’d typically expect most
clients to be set up and ready to go within a month, but for bigger operations it may take
slightly longer.

What’s the maximum number of users that can join miPerform?

There’s no limit to the number of team members that can start their journey of continuous
improvement with miPerform. In fact, we believe the bigger the team the better as miPerform data gets richer from the more users it has and provides even better insights.

Can’t find what you're looking for? Get in touch with the miPerform team at hello@miperform.com to find out more