Performance scorecards enable you to track effectively

miScorecards break down business-wide goals according to what each team member must do to deliver them. Front-line staff gain a real-time view of what they are doing well and where they need to improve, while team leaders can easily recognise high and low performers.

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Innovative Solutions with miPerform

Do your team members know if they are doing a good job? Rather than wait for the quarterly performance review, miScorecards give workers real-time insights into how they are performing and enable them to compare themselves with their peers, empowering team members to continually improve their performance.

Focus on Key Performance Indicators

miScorecards can display the metrics that truly indicate business success, such as customer satisfaction, productivity measurables, and quality markers.

Team Leaderboards

Encourage healthy competition by showing each team member how they compare to their peers across each metric you measure. Put an end to your team members feeling uncertain about their performance and help them have more positive career conversations.

Explore Trends

Change the date range to discover whether performance is improving or slowing, providing insights into whether a team member needs encouragement or support, as well as identifying where additional training resources are needed.

One Clear View

Each metric has three rings — one for personal score, one for the average of the whole team, and one for their ranking within it, giving team members a clear view of their performance goals.

"I find miPerform very useful because I can measure where I’m at every day. If there’s anything I need to improve on, I can hold myself accountable. It’s great because not only am I seeing where I can improve, but I’m also getting acknowledgment when I’m doing something well."

Jack Duffy

Billing Advisor, Northumbrian Water

You have questions
we have answers

Find questions and answers related to the purchase, updates, and support.

How do I get started?

Configuring miPerform is incredibly simple – you can be up and running within a day. We
recognise that every customer is different and miPerform will support you in the ideal
configuration of the platform to support your unique situation. After an initial consultation to
find out what your current challenges are, what services you currently use for storing data
and how different teams currently communicate with each other, we will then support you to
configure the platform to meet your needs.
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miPerform is an ongoing service, so we will arrange regular reviews to make sure our
solution is working for you. Our support teams are always on hand for any pressing inquiries.

What does miPerform do?

miPerform is a tool that combines different data sources across your company and breaks
them down in a way that is relevant to individual team members. This helps empower every
staff member with the knowledge they need to play their part in driving wider business
success.
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It also gamifies the work experience and encourages friendly competition and continuous
improvement.
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Managers can identify high performers, and easily see where different team members are
struggling, helping them arrange coaching and training to help them improve.
It offers performance dashboards that provide a clear view of what team members are doing
well, as well as a platform for arranging different actions, events and coaching. Head to our
features pages to find out more.

Who is miPerform for?

miPerform is for any team that has clear, measurable goals, a need for tight processes, and
communicates with a high number of external and internal stakeholders.
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We excel best in back office teams, call centre operations and service visits and we work
best when we can operate across a company to join different teams up.
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We specialise in encouraging entire businesses to focus on doing their part to achieve
company-wide goals and we want to work with ambitious, high-performing managers who
come to work to make everything they do slightly better every day.
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We have customers in sectors such as Telco, Insurance, Legal and Energy but we see the
common challenge we solve – joining up teams and complex data flows – as relevant for any
business.

How much does miPerform cost?

miPerform has solutions for every sized team and can be scaled up or down depending on
how much data must be shared and how many teams and users need access to it.

Our pricing model is a per-user license model, with options depending on which miPerform modules you would like to use. Our clients typically deliver a Return on Investment of more
than 10 to 1.

How long does it take to get started with miPerform?

Again, this depends on how many data sources miPerform can tap into and tie together, with
the right people together we can be up and running within a day. We’d typically expect most
clients to be set up and ready to go within a month, but for bigger operations it may take
slightly longer.

What’s the maximum number of users that can join miPerform?

There’s no limit to the number of team members that can start their journey of continuous
improvement with miPerform. In fact, we believe the bigger the team the better as miPerform data gets richer from the more users it has and provides even better insights.

Can’t find what you're looking for? Get in touch with the miPerform team at hello@miperform.com to find out more

Schedule a demo with our expert team today