miWorkflow enables you to organise and optimise performance.

It’s a new working day. You know that to satisfy your customers, every step of the operational process needs to work consistently. But you sit down at your desk, open your laptop, and are promptly greeted by hundreds of unopened emails and dozens of chat messages that all need your attention. And everyone in your team faces the same challenge. So where do you even start to make the day productive?
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Innovative Solutions with miPerform

miWorkflow makes the working day simple. The Actions tab provides a clear list of tasks, organised according to their urgency, which takes the guesswork away from your frontline staff. At the touch of a button, they can see what they need to accomplish that day and when. After completion, the task can seamlessly be sent to other teams if they need to contribute too.

A team member might be the best at customer service and the most creative with solutions but finds it challenging to stay organised. miWorkflow enables everyone to contribute towards the very best end-to-end customer experience, providing visibility of what needs to be done by every team member, leader, and process owner.
One Clear Breakdown
We’ve worked with frontline staff to make sure our approach hits the sweet spot. Detailed enough to be useful but simple enough not to be overwhelming. Tasks are organised by their deadline, giving team members a simple overview of what they should do each day. Managers have visibility of bottlenecks and which work areas are struggling, so they can intervene before it’s too late.
Seamless Communication
miWorkflow isn’t just a static task list—it’s a collaboration tool. When tasks are completed by an individual, they can send them on to another team’s dashboard for their input, ensuring that no case is lost or dropped and accountability is clearly defined.
Monitor Efficiency
miWorkflow enables team leaders to see who is delivering consistently and who is struggling to complete tasks on time. High achievers can then be rewarded or given extra tasks to facilitate their development, while others can be supported with the help they need to reach their potential.
Flag Challenges In Real Time
It’s human nature to let the most complex jobs fall to the bottom of the queue. With miWorkflow, team members can flag when they need extra support, ensuring that even complex cases stay in focus and don’t get shelved in favor of simpler tasks.

You have questions
we have answers

Find questions and answers related to the purchase, updates, and support.
How do I get started?

Configuring miPerform is incredibly simple – you can be up and running within a day. We
recognise that every customer is different and miPerform will support you in the ideal
configuration of the platform to support your unique situation. After an initial consultation to
find out what your current challenges are, what services you currently use for storing data
and how different teams currently communicate with each other, we will then support you to
configure the platform to meet your needs. 
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miPerform is an ongoing service, so we will arrange regular reviews to make sure our
solution is working for you. Our support teams are always on hand for any pressing inquiries.

What does miPerform do?

miPerform is a tool that combines different data sources across your company and breaks
them down in a way that is relevant to individual team members. This helps empower every
staff member with the knowledge they need to play their part in driving wider business
success. 
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It also gamifies the work experience and encourages friendly competition and continuous
improvement. 
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Managers can identify high performers, and easily see where different team members are
struggling, helping them arrange coaching and training to help them improve. 
It offers performance dashboards that provide a clear view of what team members are doing
well, as well as a platform for arranging different actions, events and coaching. Head to our
features pages to find out more.

Who is miPerform for?

miPerform is for any team that has clear, measurable goals, a need for tight processes, and
communicates with a high number of external and internal stakeholders. 
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We excel best in back office teams, call centre operations and service visits and we work
best when we can operate across a company to join different teams up. 
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We specialise in encouraging entire businesses to focus on doing their part to achieve
company-wide goals and we want to work with ambitious, high-performing managers who
come to work to make everything they do slightly better every day. 
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We have customers in sectors such as Telco, Insurance, Legal and Energy but we see the
common challenge we solve – joining up teams and complex data flows – as relevant for any
business.

How much does miPerform cost?

miPerform has solutions for every sized team and can be scaled up or down depending on
how much data must be shared and how many teams and users need access to it.

Our pricing model is a per-user license model, with options depending on which miPerform modules you would like to use. Our clients typically deliver a Return on Investment of more
than 10 to 1.

How long does it take to get started with miPerform?

Again, this depends on how many data sources miPerform can tap into and tie together, with
the right people together we can be up and running within a day. We’d typically expect most
clients to be set up and ready to go within a month, but for bigger operations it may take
slightly longer.

What’s the maximum number of users that can join miPerform?

There’s no limit to the number of team members that can start their journey of continuous
improvement with miPerform. In fact, we believe the bigger the team the better as miPerform data gets richer from the more users it has and provides even better insights.

Can’t find what you're looking for? Get in touch with the miPerform team at hello@miperform.com to find out more

Schedule a demo with our expert team today

Get in touch to organise an online demo of miPerform, or sign up to trial our solutions for free.
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