Performance coaching enables you to feedback effectively

Effective, timely coaching and feedback are critical to the performance of your business and the well-being of your staff. But how often do you give individual team members feedback? Do you save it for quarterly performance reviews? How regularly do you have to move weekly or fortnightly one-to-ones because of other priorities? Coaching is key to running a successful team, but team leaders often struggle to make enough time for it, and when they do, it can often miss the most important areas. miPerform offers a solution.
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Innovative Solutions with miPerform

There is a new way to approach this challenge. Coaching must be centered on behaviors and desired outcomes, and team members must also buy in to what they are learning. The best way to do this is to show them—illustrate how coaching can help leaders and team members work together to achieve common goals. miEvents facilitates this discussion and drives positive results.

With miEvents, team leaders can make strong business cases to unlock coaching budgets by demonstrating its effectiveness to the overall operation.
Keep Track of Coaching Sessions
miEvents dashboards can be used to log coaching sessions and easily see which team members have participated in them, ensuring appropriate participation/delivery.
Measure Coaching Effectiveness
Because of miEvents’ laser-like focus on KPIs, coaching sessions can be logged, and the immediate impact on deliverables can be seen in one simple view. This enables managers to see what works and change what doesn’t without wasting more resources.
Make Learning More Accessible
miEvents gives coaching more structure by grouping all relevant company learning opportunities in one place. Team members can dip in and out of coaching sessions at a time and pace that works for them, enabling them to fit coaching around other priorities.
No More Surprises
Coaching is often scheduled reactively due to a market challenge or noticeable dip in service levels. With miEvents, managers can see when KPIs are dipping before complaints roll in and schedule coaching to fix issues before they become more serious. Team members can also own their development and book in requests for support when they see that they need it.

You have questions
we have answers

Find questions and answers related to the purchase, updates, and support.
How do I get started?

Configuring miPerform is incredibly simple – you can be up and running within a day. We
recognise that every customer is different and miPerform will support you in the ideal
configuration of the platform to support your unique situation. After an initial consultation to
find out what your current challenges are, what services you currently use for storing data
and how different teams currently communicate with each other, we will then support you to
configure the platform to meet your needs. 
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miPerform is an ongoing service, so we will arrange regular reviews to make sure our
solution is working for you. Our support teams are always on hand for any pressing inquiries.

What does miPerform do?

miPerform is a tool that combines different data sources across your company and breaks
them down in a way that is relevant to individual team members. This helps empower every
staff member with the knowledge they need to play their part in driving wider business
success. 
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It also gamifies the work experience and encourages friendly competition and continuous
improvement. 
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Managers can identify high performers, and easily see where different team members are
struggling, helping them arrange coaching and training to help them improve. 
It offers performance dashboards that provide a clear view of what team members are doing
well, as well as a platform for arranging different actions, events and coaching. Head to our
features pages to find out more.

Who is miPerform for?

miPerform is for any team that has clear, measurable goals, a need for tight processes, and
communicates with a high number of external and internal stakeholders. 
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We excel best in back office teams, call centre operations and service visits and we work
best when we can operate across a company to join different teams up. 
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We specialise in encouraging entire businesses to focus on doing their part to achieve
company-wide goals and we want to work with ambitious, high-performing managers who
come to work to make everything they do slightly better every day. 
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We have customers in sectors such as Telco, Insurance, Legal and Energy but we see the
common challenge we solve – joining up teams and complex data flows – as relevant for any
business.

How much does miPerform cost?

miPerform has solutions for every sized team and can be scaled up or down depending on
how much data must be shared and how many teams and users need access to it.

Our pricing model is a per-user license model, with options depending on which miPerform modules you would like to use. Our clients typically deliver a Return on Investment of more
than 10 to 1.

How long does it take to get started with miPerform?

Again, this depends on how many data sources miPerform can tap into and tie together, with
the right people together we can be up and running within a day. We’d typically expect most
clients to be set up and ready to go within a month, but for bigger operations it may take
slightly longer.

What’s the maximum number of users that can join miPerform?

There’s no limit to the number of team members that can start their journey of continuous
improvement with miPerform. In fact, we believe the bigger the team the better as miPerform data gets richer from the more users it has and provides even better insights.

Can’t find what you're looking for? Get in touch with the miPerform team at hello@miperform.com to find out more

Schedule a demo with our expert team today

Get in touch to organise an online demo of miPerform, or sign up to trial our solutions for free.
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