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Quality Assurance Software Solutions
We understand why getting your Quality Assurance processes right is crucial. In highly competitive and regulated markets, organisations that have embedded Quality Assurance across all elements of their operations are able to set consistent standards and maintain a strong industry position. Quality Assurance frameworks foster a culture of constant, ongoing improvement, and capturing how your teams maintain best practices is essential for regulator audit trails.
miPerform empowers operations teams to reach their true potential. We provide valuable data metrics and performance toolkits to the people who make the most difference — your team. This puts your operational people where they belong — at the heart of your business.
miPerform empowers operations teams to reach their true potential. We provide valuable data metrics and performance toolkits to the people who make the most difference — your team. This puts your operational people where they belong — at the heart of your business.
How Quality Assurance helps customer satisfaction
The link between good QA and excellent customer service can’t be underestimated. Customers need consistency and reliability to build trust and loyalty in a brand. If the right systems and processes are in place, Quality Assurance can help to anticipate customer needs and preferences.
How Quality Assurance helps employee engagement
Your customers aren’t the only stakeholders who benefit from well-integrated Quality Assurance in your organisation. Employees also gain training and development opportunities and a sense of empowerment through clear standards and goals. The influence of employee satisfaction on customer experience is clear - happy staff = happy customers.
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What is miQuality?
miQuality is our Quality Assurance tool, part of a suite of features that the miPerform platform offers. It has been designed in collaboration with our clients in regulatory and compliance industries, to enable their teams to deliver consistency with every single customer contact.
We integrate quality feedback with coaching to ensure that every staff member has the right toolset for high-quality standards of performance. Our data-driven strategy refines your ability to predict upcoming issues, identify trends and make informed decisions. miQuality also allows you to automate routine tasks, streamline Quality Assurance workflows, and limit the margins of error to achieve higher rates of compliance.
We integrate quality feedback with coaching to ensure that every staff member has the right toolset for high-quality standards of performance. Our data-driven strategy refines your ability to predict upcoming issues, identify trends and make informed decisions. miQuality also allows you to automate routine tasks, streamline Quality Assurance workflows, and limit the margins of error to achieve higher rates of compliance.
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How it works
Our modular solution means that miQuality can be used exclusively or alongside other elements of the platform depending on your business needs. It works alongside your existing systems and requires no IT resource to implement.
We work with our clients to integrate their bespoke metrics in each instance, so all elements are customisable to your business.
We work with our clients to integrate their bespoke metrics in each instance, so all elements are customisable to your business.
Quality markers defined and built onto customer journeys
This leads to actionable, auditable quality insights across the entire customer interaction
Allows managers to see a breakdown by team member to identify any coaching or training needs in the team
Individuals can see personal insights into their performance and can identify where they need support and development
Who we work with
We have a variety of clients who use our QA feature including Hiscox Insurance, Ecotricity, and the Medical Protection Society. Read our Insurance Industry use case to see how we’ve enabled our clients in this regulated industry to thrive.
How it’s helped
Our clients have seen efficiency improvements of up to 12% and CSAT scores improved by up to 25%. miQuality minimises regulatory and compliance risk and significantly enhances employee engagement.
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